Ordering repeat prescriptions
We have a dispensary at Stow Surgery and are able to dispense to patients living in Longborough, Broadwell, The Swells, Naunton, Oddington, Oxfordshire and Warwickshire (or anyone living within the boundary on the map displayed on the dispensary noticeboard in the surgery waiting room).
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SytmOnline
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- drop your request in to the surgery (box situated by the reception window)
- request by phone on 01451 833482 from 9am to 1pm and 2pm to 4pm Monday to Friday. Please only use this option if you are unable to request online or if you have a query about your prescription.
We do not take repeat prescription requests over email.
Repeat dispensing / batch prescriptions
In some cases, where a patient’s condition has been stable for some time and the same medicines are prescribed each month it is possible to set up a batch of (usually 6) prescriptions with a pharmacy. This means that the patient does not have to contact the surgery each month for a repeat prescription and simply collects their medication from their chosen pharmacy. Please see the leaflet below for more information.
Repeat dispensing leaflet (PDF)
For further help and support in requesting prescriptions online using SytmOnline please see the patient handbook (PDF).
Collecting your prescription
You can usually collect your prescription 3 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy or other dispenser form
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
- contact the dispensary on 01451 833482
- fill out an ask a prescription question form
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.