Medication and Prescription Requests

Prescriptions

We ask you to give us 72 hours’ notice (3 full working days) from ordering prior to collecting your repeat medication.

How to Request a Repeat Prescription

To request a Repeat Prescription you can:

  • Make a request via SystmOnline
  • Drop your request in to the surgery (box situated by the Reception window)
  • Leave a request on the prescription orderline, telephone 01451 833482 (available 24 hours a day / 7 days a week)

For any queries regarding medication please contact the dispensary on 01451 833482 and a Dispenser will return your call.

Electronic Prescription Service (EPS)

EPS allows prescribers to send prescriptions electronically to the patient's chosen pharmacy (anywhere in England) electronically. This makes the prescribing and dispensing process more efficient and convenient for surgery staff members and patients.

Some patients will be used to their prescription being sent electronically to a local pharmacy but this system can also be helpful if a patient requires a prescription whilst away on holiday for example.

Repeat Dispensing / Batch Prescriptions

In some cases, where a patient's condition has been stable for some time and the same medicines are prescribed each month it is possible to set up a batch of (usually 6) prescriptions with a pharmacy. This means that the patient does not have to contact the surgery each month for a repeat prescription and simply collects their medication from their chosen pharmacy. Please see the leaflet below for more information.

Repeat Dispensing Leaflet

Requesting Medication Online

For further help and support in requesting prescriptions online using SystmOnline please see the patient handbook below.

SystmOnline Patient Handbook

Frequently Asked Questions (taken from the British Medical Association Website)

Am I right, that as an NHS patient my GP must prescribe for me whatever I want?

Under the NHS regulations your GP must prescribe for you any drugs that he or she feels are needed for your medical care. A patient is entitled to drugs that the GP believes are necessary, not those which the patient feels should be prescribed. GPs are responsible for all prescribing decisions they make and for any consequent monitoring that is needed as a result of the prescription given.

The Department of Health lists all drugs that the NHS is prepared to pay for in a list called the Drug Tariff. It is likely that most, if not all, the drugs you need are available through the NHS, however the Drug Tariff does have exceptions. Some drugs, listed in Schedule 11 will only be offered on the NHS to patients suffering from specified conditions.

Similarly, some products other than drugs, such as gluten free foods or sunblocks, are listed as ‘Borderline Substances’ and may only be prescribed at NHS expense in defined circumstances. Other drugs or substances, listed in Schedule 10, cannot be prescribed at all on the NHS, these include Evening Primrose Oil, many vitamins, bath preparations, cough syrups and expensive brand names of some drugs.

If a drug is not available on the NHS, can my GP write me a private prescription for it?

Any doctor can write a private prescription for a patient if they feel it is clinically appropriate and they are happy to take responsibility for that prescribing decision. Under the NHS regulations, a GP or his deputy can write a private prescription for a patient but cannot charge the patient for writing a private prescription if the patient is registered for NHS care with that GP or any other GP in the same practice.

The only exceptions to this rule are when an NHS GP writes either a private prescription for:

  1. Drugs which are being issued solely in anticipation of the onset of an ailment whilst outside the UK, but for which the patient does not require treatment when the medicine is prescribed.
  2. Drugs issued for the prevention of malaria.

Can my GP refuse to give me a prescription that my consultant asked them to provide?

Yes, your GP may refuse because the person who signs the prescription is legally liable for the prescribing and the consequent effects of that drug.

Some drugs which may be very familiar to consultants in a specialised area of medicine can be potent drugs of which a GP will have little experience (for example many cancer drugs or specialised treatment for diseases such as rheumatoid arthritis – the group called ‘biologicals’). Where a GP considers that it is inappropriate for them to issue a prescription on the advice of a third party, responsibility for provision will rest with the doctor making the recommendation.

A friend’s GP wrote them a similar prescription on a consultant’s advice, why won’t mine? I think this is discriminatory.

Each GP will make prescribing decisions based on what they are or are not prepared to take clinical responsibility for. Some doctors might have special training or knowledge of a particular area of medicine which makes them comfortable to prescribe and monitor a drug where many GPs would not.

Clearly, a GP should be aware of their limitations as well as their skills and must ensure that they are not prescribing beyond their knowledge or their ability to ensure patient safety.

GPs are not obliged to provide every possible medical service to their patients, only those for which they have been contracted for, and these contracting arrangements may vary between practices.

I live abroad for six months of the year and my GP has refused to give me a prescription.

The NHS accepts responsibility for supplying ongoing medication for temporary periods abroad of up to three months. If a person is going to be abroad for more than three months then only a sufficient supply of his/her regular medication should be provided to enable them to get to the destination and find an alternative supply.

NHS prescriptions must never be obtained by relatives or friends on behalf of patients who are currently abroad, irrespective of such factors as owning a house in the UK or paying UK taxes. Patients are responsible for ensuring that any drugs they take into a country conform to local laws.

Your Neighbourhood Professionals. Just a Click Away!
Well Lane, Stow-on-the-Wold, Gloucestershire, GL54 1EQ
  • Telephone (01451) 830625
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Your Neighbourhood Professionals. Just a Click Away!
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